Privacy Policy

Last updated: January 2025

British Charter is committed to protecting your privacy and maintaining the confidentiality that our clients expect. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or website.

Information We Collect

Personal Information

When you submit a charter request or contact us, we collect information such as your name, email address, phone number, travel requirements, and any special requests. This information is necessary to provide our charter brokerage services.

Usage Information

We may collect information about how you use our website, including pages visited, time spent on the site, and referring websites. This helps us improve our services and website functionality.

How We Use Your Information

• To arrange and coordinate your charter requirements
• To communicate with you about your bookings and our services
• To connect you with appropriate operators and service providers
• To improve our services and customer experience
• To comply with legal and regulatory requirements

Information Sharing

We share your information only when necessary to provide our services:

• Charter Operators: We share relevant details with certified operators to arrange your charter
• Service Providers: Third-party services that help us operate our business (e.g., form processing, email services)
• Legal Requirements: When required by law or to protect our rights and safety

We never sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmission is encrypted, and we regularly review our security practices to ensure your information remains protected.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your information for marketing purposes
• Withdraw consent where processing is based on consent

Cookies

Our website uses cookies to enhance your browsing experience and improve our services. You can control cookie settings through your browser preferences. Essential cookies required for website functionality cannot be disabled.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Charter-related information may be retained for up to 7 years for business and regulatory purposes.

Third-Party Services

Our website and services use third-party providers including Formspree for form processing. These providers have their own privacy policies and data processing practices. We ensure all third-party services meet appropriate data protection standards.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: charter@britishcharter.com
Phone: +44 7508 910539